38 applicants

Company

Zipcar · 1 day ago

Help Desk Associate

Boston, MA

Full-time

Hybrid

Entry Level

1+ years exp

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Car SharingPublic Transportation

H1B Sponsor Likely

Hiring Manager

Ben Murley

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Responsibilities

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Interviews users to collect information about the problem and leads the user through diagnostic procedures to determine the source of error.

Determines whether problem is caused by hardware or software.

Handles problem recognition, research, isolation, resolution and follow-up for user problems, referring more complex problems to supervisor or technical staff via proper escalation methods.

Logs and tracks issues via Jira Service Desk and maintains history records and related problem documentation.

Consults with programmers to explain software errors or to recommend changes to programs.

Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.

Writes or revises technical documentation and procedures.

Conduct software and physical hardware audits.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Desktop/Helpdesk experienceWindows operating systemsVMWarePowershell scriptingCustomer service skillsTechnical documentationProblem-solving ability

Required

1-3 Experience in Desktop/Helpdesk environment

Experience with Windows desktops and operating systems

Experience with VMWare

Experience with Powershell and scripting

Excellent oral and written communication skills with internal customers

Able to handle multiple tasks in a fast-paced environment – 'go extra mile' to solve customers’ problems

Willingness to take initiative and follow-through - with strong organizational skills and attention to detail

Able to provide hands-on or remote support in a timely fashion

4 days on site in the Boston office, 1 day remote

Independent problem-solving ability, and ability to creatively solve complex problems

High level organizational and communication skills

High level critical thinking and knowledge of escalation procedures

Work calmly under pressure and maintain composure

Excellent customer service and people skills

Takes ownership of projects

Benefits

Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits

Generous paid time off, including volunteer and Parental Leave options

Tax-free benefit for public transportation or parking expenses

Bicycle Reimbursement program

401(k) Retirement Plan with company matched contributions

Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars

Community involvement opportunities

Company

Zipcar

Glassdoor

3.5

Zipcar is an online car-sharing company allowing individuals to make car reservations that are billable by the hour or day. It is a sub-organization of Avis Budget Group.

Founded in 2000

Boston, Massachusetts, USA

501-1,000 employees

http://www.zipcar.com

H1B Sponsorship

Zipcar has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (7)

2022 (10)

2021 (2)

2020 (3)