System Pavers · 8 hours ago
Help Desk Manager - Remote
Santa Ana, CA
Full-time
Remote
Mid, Senior Level
5+ years exp
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No H1B
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Responsibilities
Manage and monitor all installed systems and infrastructure
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Analyze, monitor, and review security threats related to malware, virus, phishing, and intrusion threats
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Participate in the design of information and operational support systems
Manage the team of support engineers
Provide 3rd level support
Liaise with vendors and other IT personnel for problem resolution
Qualification
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Required
5+ years of experience in IT infrastructure management and support
3+ years of experience with Microsoft 365 administration and Azure management & Entra ID
2+ years of experience in managing cloud services (SaaS and IaaS)
1+ years of project management experience, particularly in IT-related projects
2+ years of leading a team
Self-motivated: You’re driven by a desire and the ability to meet and exceed your performance goals
Multitasker: You are skilled at juggling multiple projects and actions at once
Creative Problem Solver: You thrive in an environment where you can contribute your expertise to help resolve issues
Manage and monitor all installed systems and infrastructure
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Analyze, monitor, and review security threats related to malware, virus, phishing, and intrusion threats
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Participate in the design of information and operational support systems
Manage the team of support engineers
Provide 3rd level support
Liaise with vendors and other IT personnel for problem resolution
Must be able to work in the U.S. legally without requiring a work visa
Satisfactory passing of a standard background check for all positions
Clean driving record when driving for the job is required
Preferred
Experience with supporting Microsoft Dynamics preferred but not required
Benefits
Full benefits including health, dental vision, life, and a 401K
Continuous education and career development
Ample opportunities for financial and career growth in an industry that’s booming
Company
System Pavers
System Pavers is a construction company specializing in outdoor remodeling services.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Ross Eggett
Chief Talent Officer
Recent News
2024-10-31
2024-04-15
2024-04-06
Company data provided by crunchbase
