Confidential · 10 hours ago

Help Desk / Network Analyst - Remote

Cedar Knolls, NJ

Full-time

Remote

Mid Level

$26/hr - $32/hr

3+ years exp

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Responsibilities

Providing our clients server and end-user help desk and network administration support services

Providing telephone and email-based technical support for client end-users with PC/MAC problems

Responding to network monitoring alarms

Remediating or escalating issues to Level 3 Engineers when necessary

Deploying hardware

Troubleshooting

Performing other services our clients need

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT help desk experienceNetwork administrationMicrosoft Office 365Windows ServerAntivirus toolsMalware toolsExchange ServerTerminal Server supportTicketing systemsRMMPC supportMacintosh supportCompTIA A+CompTIA N+CompTIA S+Router skillsFirewall skillsAvaya phone systemCustomer service skills

Required

3+ years IT help desk/network administration/support experience MANDATORY - Level II-III

General Windows PC and server technical skills

Exceptional problem-solving and customer service skills

Excellent communication skills

Ability to work as part of a team

MUST have experience with Microsoft Office 365, antivirus and malware tools and applications, Windows Server, Exchange Server, and Terminal Server administration and support.

Experience working with ticketing systems / RMM.

PC and Macintosh support proficiency

Help desk: 3 years (Required)

Location: Cedar Knolls, NJ (Required)