First Connect · 13 hours ago
Help Desk Representative
Michigan, United States
Contract
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Troubleshooting
Documentation
Knowledge sharing
Collaboration to resolve technical issues
Supporting remote users
Maintaining security protocols
Contributing to knowledgebase updates
Qualification
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Required
2+ years in Service Desk/IT support
Proficiency in ServiceNow, VPN, Citrix, Epic EMR, and Microsoft Office
Strong communication, analytical, and multitasking skills
A high school diploma is required
IT certifications (e.g., ITSM/ITIL/HDI) and BLS required
Preferred
5+ years in healthcare IT
An associate’s degree or higher is preferred
Company
First Connect
We are a tech company at heart.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
