CMT · 2 days ago

Help Desk Specialist (Senior)

Baltimore, MD

Contract

Onsite

Senior Level

2+ years exp

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Responsibilities

Assist desktop staff with daily end-user support, including replacement and imaging of computers, laptops, thin clients, and tablets.

Work with the assigned lead for desktop projects, assist in user testing, identify and document applications and software to be tested.

Provide input on deployment and scheduling, assist with deploying new or upgraded IT additions.

Install and troubleshoot printers, plotters, and copiers.

Monitor SHA Desktop Maximo queue, triage and resolve service requests, document resolutions.

Review procedures to develop new IT solutions improving productivity and end-user workflow.

Attend and participate in desktop support staff meetings, represent desktop team in other SHA meetings.

Ensure compliance with SHA OIT’s SOP, policies, and procedures.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft Office 365Microsoft OutlookMcAfee virus scanLAN DeskAdobe AcrobatCisco VPN softwareImaging softwareService desk softwareTroubleshootingRepairingReconfiguringPCsLaptopsTabletsThin clientsStand-alone printersNetworked printersStand-alone scannersNetworked scannersCopiersSchedulingActive DirectoryDesktop operating systemsWindows 7Windows 10Server operating systemsWindows 2012Microsoft Active Directory servicesRemote control toolsSystem Center Configuration Manager

Required

At least two (2) years of experience in the following technical areas:

Senior level experience in Microsoft Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.

Senior level experience using service desk software (opening, documenting, closing, follow up on service calls).

Senior-level experience troubleshooting, repairing, installing, upgrading, and reconfiguring each of the following items: PCs, laptops, tablets, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners, and copiers.

Email/ Scheduling: Microsoft Outlook 2013, 2016.

Active Directory includes troubleshooting PC and Microsoft hardware or software.

Installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.

Installing and configuring server operating systems: Windows 2012.

Installing and configuring Microsoft Active Directory services.

Installing and configuring Remote control tools.

Installing and configuring System Center Configuration Manager (SCCM).

Personnel must possess a bachelor's degree or higher;

Must have at least one of the following certifications: Microsoft Windows Server 2012 or above, VMWare 6 or above, Cisco Certified Network Associate (CCNA) or above, Storage Area Networking (SAN), NetApp and/or Quantum, Red Hat Linux Enterprise Server