Be an early applicantLess than 25 applicants

Questeq · 5 hours ago

Help Desk Specialist - Part Time

Pittsburgh, PA

Part-time

Remote

Entry Level

Maximize your interview chances

EducationInformation Technology

Culture & Values

Insider Connection @Questeq

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Open and/or Close Help Desk depending on shift

Field calls from eiNetwork

Handling/escalating tickets/enforcing procedures

Manage emergencies - enter tickets and begin communication process

Ensure Ticket generation/quality

Verify schedule/monitor shift changes

Assure all customers receive service which is prompt, friendly, courteous, accurate, and helpful

Manage Technician queues

Monitor Support Emails/Voicemails

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer supportAssociate's degreePA Criminal Background Check

Required

Associate's degree in technology related field (Highly desirable) or equivalent experience

Must be able to pass PA Criminal Background Check

Excellent interpersonal skills for both internal and external communications

Experience providing computer support

Company

Questeq

Questeq is an information technology company offering educational technology management services.

Founded in 1983

Coraopolis, Pennsylvania, USA

201-500 employees

http://questeq.com

Funding

Current Stage

Growth Stage

Leadership Team

Jeffrey Main

CEO

Jason King

Chief Operating Officer

Company data provided by crunchbase

Orion

Your AI Copilot