98 applicants

Company

Peraton · 8 hours ago

Help Desk Specialist

USA

Full-time

Remote

Entry, Mid Level

$66K/yr - $106K/yr

2+ years exp

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Information TechnologyRobotics

Actively Hiring

No H1B

Security Clearance Required

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Responsibilities

Provide basic Command, Control, Communications, Computers and Information Management (C4IM) Service Support.

Support End-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners.

Process NIPR, SIPR & VPN account requests.

Primary point of contact for processing trouble tickets.

Management Office (IMO) group by the Enterprise Service Desk or the Servicing Signal Battalion.

Maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts by creating, modifying or updating properties or groups.

Coordinate with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot AD issues.

Includes creating or update existing trouble tickets.

Install and configure Army NIPR/SIPRNet images on computers.

Perform hardware/software additions, moves, and changes.

Support VTC requirements as necessary (setup meetings, monitor, troubleshoot).

Participate in mobility administration as needed by the organization (iPhones).

Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems.

Provide weekly and monthly status reports documenting work performed.

Maintain a high level of customer satisfaction by clarifying and exceeding customer requirements.

Visit customers' offices to support the customers as necessary.

Respond to service, product, technical, and customer questions.

Excellent Communication and customer service.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows 10/11Microsoft Active DirectoryHelp Desk SupportIAT II (Comptia Security+)Storage Area Network (SAN)Windows Desktop SupportMS Office SupportRelationship Building

Required

Education: 2 years with BS/BA in a related field, 4 years with an Associates Degree in a related field; 0 years with MS/MA in a related field; Major certification with 6 years of applicable experience or High school diploma and 8 years of recent specialized experience in lieu of degree/certification.

Knowledge of system administration and technical practices to resolve customer IT problems.

Ability to demonstrate good oral, written, and telephone communication skills.

Ability to build and maintain relationships with customers, peers, and support partners.

Active Directory Administration.

Windows Desktop Support and MS Office Support.

Active DOD Secret Clearance.

Must qualify for IT Technical Representative.

Certifications required: Baseline: IAT II (Comptia Security+)

Computing Environment certification (Windows 10 can be done during on-boarding).

Demonstrable experience in the fielding, management, configuration, repair and system program aspects of hardware desktop support in an enterprise setting.

Demonstrable experience in Windows 10/11 Professional, Microsoft Active Directory and Storage Area Network (SAN) administration.