Be an early applicantLess than 25 applicants

Company

Steno · 5 hours ago

Help Desk Specialist

Remote (United States)

Full-time

Remote

Entry Level

$27/hr - $32/hr

2+ years exp

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Responsibilities

Provide first-line technical support via Slack, email, and video calls, resolving hardware, software, and connectivity issues.

Assist with onboarding tasks, including account creation, device setup, and ensuring new hires are ready to hit the ground running.

Coordinate equipment orders and deliveries, making sure everyone gets what they need on time.

Troubleshoot minor issues with SaaS tools and escalate unresolved problems to higher-tier roles.

Maintain clear and accurate records of all tickets and resolutions in the ticketing system.

Use and manage helpdesk systems to log, prioritize, and resolve support requests efficiently.

Deliver professional, courteous support that leaves employees feeling taken care of.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Helpdesk experienceTechnical supportTroubleshooting IT issuesOnboarding processesSaaS toolsHelpdesk systemsCustomer service skillsAutomation experienceCoding experiencePowershellBashPython

Required

2–5 years of helpdesk experience, ideally supporting teams of 200–2,000 people.

Experience handling onboarding processes, from setting up accounts to ensuring new hires are tech-ready on day one.

Ability to troubleshoot common IT issues and provide seamless support across hardware, software, and SaaS tools.

Comfortable working in a remote environment and communicating across multiple channels.

Excellent customer service and communication skills and love helping others solve problems.

Super organized and can easily keep track of tasks, tickets, and equipment.

Ability to thrive in a dynamic environment where no two days are the same, and enjoy being the go-to person for all things tech.

Tech-savvy and eager to learn more about new tools and systems.

Preferred

Some automation and coding experience (Powershell, Bash, Python) is a plus.

Benefits

Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

Wellness/Mental Health - shared benefits to be used among employees and families

Flexible Paid Time Off - allowing employees to find balance in their lives

Options of Equity - we know our success is nothing without our team

Access to a 401k through Guideline

A home office setup and a monthly stipend to offset internet and phone costs