GovCIO · 5 hours ago

Help Desk Support 2-Evening Shift Supervisor

United States

Full-time

Remote

Entry, Mid Level

$55K/yr - $55K/yr

2+ years exp

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ConsultingIT Infrastructure

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Resolves technical problems and answers queries by telephone or e-mail in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

Diagnoses, identifies, isolates and analyzes problems utilizing guidelines and prescribed solutions.

May route calls to product line specialists.

Maintains and updates records and tracking databases.

Alerts management to recurring problems and patterns of problems.

Responsible for investigating and identifying computer hardware and software related problems.

Effectively communicates step-by-step solutions to end-users.

May need to communicate with software and hardware specialists for solutions.

Records solutions into database for other Help Desk professionals.

Redirects issues to appropriate resource if necessary.

Must be knowledgeable of current technological issues and advancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Active HUD Public TrustTechnical problem resolutionDatabase management