CIEE College Study Abroad · 1 day ago
Help Desk Support Specialist, Information Technology
Field, MN
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Primary responsibility will be to provide remote end-user support to resolve problems and questions while providing the highest level of customer service.
Provide accurate, timely, and creative solutions for, but not limited to, staff computer hardware, operating systems, software applications, networking, video conferencing, printers, phones, and voicemail.
Image, customize, and deploy new desktop and laptop machines.
Manage Active Directory User Accounts and Microsoft Exchange Mailboxes.
Participate in brainstorming sessions to assess and scope potential new projects.
Collaborate with members of Operations and Infrastructure teams and all business units as a participant on multi-disciplinary, cross-functional project teams.
24/7 On-call support as needed.
Qualification
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Required
A minimum of 3+ years’ experience in a tech support role.
Experience in performing PC setups, troubleshooting hardware and software problems, and designing configurations for desktop computer systems in a corporate network environment.
Strong knowledge of end-user software applications, such as Microsoft Office365 (Outlook, Teams, Word, Excel, and PowerPoint).
Strong knowledge of Windows 10 Operating Systems.
Basic knowledge of Windows Server 2008 R2 & 2012.
Basic knowledge of network technologies, relevant software, hardware, and other equipment.
High level of organization, problem-solving, and communication skills.
Ability to exercise good judgment and think creatively.
Quick, independent learner with the ability to recognize and overcome obstacles.
Passion for learning new technologies of all types.
Experience working on collaborative teams that create high-quality, on-time solutions.
Readiness to grow and develop yourself, our client group, and our Company.
Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.
Preferred
A bachelor’s degree is a plus.
Any relevant technical certifications are a plus.
Benefits
Paid time off and Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad and TEFL Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
Company
CIEE College Study Abroad
Since 1947, CIEE: Council on International Educational Exchange, has been in pursuit of its mission, "to help people gain understanding, acquire knowledge, and develop skills for living in a globally interdependent and culturally diverse world." Throughout our history, we have had the unique opportunity to serve this mission.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Mark B. Ward
Chief Operating Officer
Company data provided by crunchbase
