CIEE Council on International Educational Exchange · 22 hours ago

Help Desk Support Specialist, Information Technology

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Primary responsibility will be to provide remote end-user support to resolve problems and questions while providing the highest level of customer service.

Provide accurate, timely, and creative solutions for, but not limited to, staff computer hardware, operating systems, software applications, networking, video conferencing, printers, phones, and voicemail.

Image, customize, and deploy new desktop and laptop machines.

Manage Active Directory User Accounts and Microsoft Exchange Mailboxes.

Participate in brainstorming sessions to assess and scope potential new projects.

Collaborate with members of Operations and Infrastructure teams and all business units as a participant on multi-disciplinary, cross-functional project teams.

24/7 On-call support as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Remote end-user supportPC setupMicrosoft Office365Windows 10Active DirectoryWindows Server 2008 R2Windows Server 2012Network technologiesTechnical certificationsHigh organization skills

Required

A minimum of 3+ years’ experience in a tech support role.

Experience in performing PC setups, troubleshooting hardware and software problems, and designing configurations for desktop computer systems in a corporate network environment.

Strong knowledge of end-user software applications, such as Microsoft Office365 (Outlook, Teams, Word, Excel, and PowerPoint).

Strong knowledge of Windows 10 Operating Systems.

Basic knowledge of Windows Server 2008 R2 & 2012.

Basic knowledge of network technologies, relevant software, hardware, and other equipment.

High level of organization, problem-solving, and communication skills.

Ability to exercise good judgment and think creatively.

Quick, independent learner with the ability to recognize and overcome obstacles.

Passion for learning new technologies of all types.

Experience working on collaborative teams that create high-quality, on-time solutions.

Readiness to grow and develop yourself, our client group, and our Company.

Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.