64 applicants

Company

Peraton · 5 hours ago

Help Desk Support Specialist

USA

Full-time

Remote

Mid Level

$66K/yr - $106K/yr

3+ years exp

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Information TechnologyRobotics

Actively Hiring

No H1B

Security Clearance Required

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Responsibilities

Provide basic Command, Control, Communications, Computers and Information Management (C4IM) Service Support.

Support End-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners.

Process NIPR, SIPR & VPN account requests.

Primary point of contact for processing trouble tickets.

Management Office (IMO) group by the Enterprise Service Desk or the Servicing Signal Battalion.

Maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts by creating, modifying or updating properties or groups. Coordinate with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot AD issues. Includes creating or update existing trouble tickets.

Install and configure Army NIPR/SIPRNet images on computers.

Perform hardware/software additions, moves, and changes.

Support VTC requirements as necessary (setup meetings, monitor, troubleshoot).

Participate in mobility administration as needed by the organization (iPhones).

Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems.

Provide weekly and monthly status reports documenting work performed.

Maintain a high level of customer satisfaction by clarifying and exceeding customer requirements.

Visit customers' offices to support the customers as necessary.

Respond to service, product, technical, and customer questions.

Excellent Communication and customer service.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows 10/11Active Directory AdministrationHelp Desk SupportIAT II (CompTIA Security+)Storage Area Network (SAN)Microsoft Office SupportSystem AdministrationCustomer Relationship ManagementMobility Administration

Required

3 years with BS/BA; 1 years with MS/MA; AA degree with 7 years or no degree with major certification in Computer Science plus 11 years of recent applicable experience

Demonstrable experience in the fielding, management, configuration, repair and system program aspects of hardware desktop support in an enterprise setting

Demonstrable experience in Windows 10/11 Professional, Microsoft Active Directory and Storage Area Network (SAN) administration

Knowledge of system administration and technical practices to resolve customer IT problems

Ability to demonstrate good oral, written, and telephone communication skills

Ability to build and maintain relationships with customers, peers, and support partners

Active Directory Administration

Windows Desktop Support and MS Office Support

Active DOD Secret Clearance

Certifications required: Baseline: IAT II (Comptia Security+)

Computing Environment certification (Windows 10 can be done during on-boarding)