State of Maine · 1 day ago

Helpdesk Analyst (Remote Role)

Auburn, ME

Contract

Remote

Entry Level

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Hiring Manager

Alexander Anthony

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Responsibilities

Answer phone calls using Teams from their PC.

Coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC.

Keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs.

Plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.

Provide support in the research, development, and maintenance of desktop documentation.

Provide tier 1 support for enterprise applications and the infrastructure divisions.

Perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services.

Install, configure, and maintain campus specific software and services based on their college assignment.

Contribute to recommendations regarding policy development and improvements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Helpdesk SupportWindows ProductsEmail MigrationDesktop DocumentationProject ManagementCurrent Computer TechnologyTier 1 SupportSoftware as a Service

Required

Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer/lab replacement cycles.

Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.

Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.

Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.

Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).

Ability to communicate effectively orally and in writing.

Helpdesk Support

Windows Products

Email Migration

Speed test results from the work location will be required with all bid submissions.