Apexon · 1 day ago

Helpdesk Support with CRM

United States

Full-time

Remote

Entry Level

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Information Technology & Services

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Hiring Manager

Suganya Chandrasekaran

Insider Connection @Apexon

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Resolve email ticket issues in a Salesforce CRM and work 1:1 with customers experiencing issues via Teams as needed.

Able to quickly learn a new application, review incoming customer tickets, identify the potential resolution, and explain to the user, via email ticket, how to resolve the issue in a professional and timely manner.

Experience providing high-quality customer service and resolutions to customers without a technical background preferred.

Qualification

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Help desk supportCRMSalesforceCustomer supportEmail responses