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myGwork - LGBTQ+ Business Community · 4 hours ago

Hemophilia Specialty Manager - South Florida

Florida, United States

Full-time

Remote

Senior Level, Lead/Staff

$149K/yr - $249K/yr

10+ years exp

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Responsibilities

Primary commercial customer facing point of contact for healthcare providers representing Pfizer's Hemophilia Portfolio to HTCs, QTCs and Hospitals. Responsible for delivering Pfizer's business objectives.

Identifies key stakeholders and decision makers along with influence networks central to delivering on customer/patient needs.

Engages customers across the HTC, QTC and Hospital stakeholder network (Hematologist, Nurses, Pharmacy, Hospital Administrators, and support staff) to identify and deliver on customer educational needs in alignment with Business Plan objectives.

Builds and executes tailored account plans for each customer in compliant coordination with cross-functional team leveraging local market insights to ensure business objectives and customer expectations are met.

Educates providers on disease state, patient journey and appropriate patient types for approved Pfizer Hemophilia Treatments.

Educates providers on clinical profile of our approved therapies, including benefits/risks, and access pathways, along with product modality-specific details and patient support resources to ensure safe and effective treatment initiation and long-term patient outcomes.

Compliantly positions each approved Treatment appropriately for customer action in alignment with brand strategy.

Uncovers and addresses barriers to care to deliver on patient needs and achievement of business objectives.

Coordinates appropriately with HQ marketing and GTx CED colleagues accelerating operational/logistical insights with QTCs, Hospitals and HTCs, educating and engaging both treatment and referral networks on Pfizer approved Therapies, access pathways and patient resources.

Compliantly communicates and coordinates with internal cross functional team members and Field/HQ SMEs to ensure a positive, seamless, customer and patient experience.

Communicates key insights to Pfizer HQ to rapidly address customer needs, refine strategy, and shape future offerings.

Possesses deep knowledge with the ability to educate on the complete patient journey along with Pfizer resources available to support provider and patient needs throughout (e.g. -treatment considerations, eligibility, enrollment, access criteria, reimbursement, and therapy delivery).

Triages support needs to appropriate functional subject matter experts when necessary to ensure efficient, compliant issue resolution and customer satisfaction.

Effectively interacts with assigned HTCs, Infusion Centers, Aligned Hospitals, Inpatient Pharmacies/Pharmacy and Therapeutics committees, and Specialty Pharmacy customers, compliantly, as accountable commercial point of contact; uncovering opportunities and developing enduring customer relationships that drive confidence, satisfaction, and successful business outcomes.

Models unquestioned integrity, strong business ethics and ensures rigorous corporate compliance in all activities and communications.

Adapts positively to new challenges/ambiguity, stays focused on business goals and customer support in alignment with Pfizer's Core Values.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Hemophilia experienceGene Therapy experienceCommercial customer facingMedical sales experienceAccount managementKey Account ManagementData analysis

Required

BA/BS Degree required.

Effective interpersonal, organizational, communication skills and executive presence with the ability to influence internal/external stakeholders towards shared goals required.

Proven ability to understand customer needs and deliver support to optimize the customer experience in alignment with corporate objectives.

Strong organizational/analytical skills and ability to analyze data, generate insights and draw appropriate conclusions using data platforms and reports.

Ability to manage a large geography with occasional overnight travel.

Must live within territory geography or with efficient travel to assigned accounts.

Consistently and compliantly follows and supports company policies.

Valid US driver's license and a driving record in compliance with company standards required

Preferred

MBA or advanced degree in a related field preferred.

Hemophilia, Hematology, and/or Gene Therapy commercial customer facing experience, combined with competitive launch experience bringing disruptive innovation to market preferred.

10 years of previous biopharmaceutical or medical sales/marketing/customer support experience preferred with at least 5 years spent in rare specialty sales, account management, specialty patient services, people/team leadership and/or developmental role with demonstrated leadership across peer groups.

Experience working with key thought leaders across Rare Disease or high influence customers in large group practices, hospitals, or managed care organizations preferred.

Rare Hemophilia/Hematology Experience preferred.

Key Account Management experience preferred.

Expertise working at the institutional level to include P&T engagement, high-cost drug committee education, hospital administration, specialty pharmacy, distribution networks and buy and bill experience preferred.