69 applicants

Company

Salesforce · 3 days ago

Heroku Senior Engagement Manager

New York - Remote

Full-time

Remote

Senior Level, Lead/Staff

$158K/yr - $237K/yr

8+ years exp

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Artificial Intelligence (AI)Cloud Computing

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics

Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients

Bring standard processes to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery

Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap

Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, and engaging with SMEs across the organization to gain consensus on an acceptable proposal

Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teams

Successfully lead multiple strategic client engagements simultaneously

Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services

Encourage people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work

Show continued professional growth and development

Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals

Lead cross-functional teams and mentor others

Lead to a minimum billable utilization target

Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services

Proactively mitigate and run critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

Coach, mentor, and develop a team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Consulting servicesProject governance methodologiesHeroku experienceSalesforce certificationsEnterprise-level project managementCloud-based technologiesBusiness development focusRelationship buildingMentoring skills

Required

8+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services, including advisory engagements

8+ years of direct experience delivering and/or overseeing technology solutions

Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

Candidate must be located in the United States

Preferred

Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects

5+ years of enterprise-level project or program management experience

Heroku or other PaaS experience

Salesforce Application and/or System Architect certifications

Demonstrated technical and/or functional skill, and ability to engage with architects or SMEs into pre-sales activities.

Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, road mapping, enterprise transformation strategy, and executive-level requirement gathering sessions

Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial experience

Delivery focused: Previous experience leading professional services delivery (PaaS preferred)

Excellent analytical & problem solving skills

Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue

Understands cloud-based technologies; translates customer/business requirements into business solutions (and successfully positions with customers)

Ability to travel; up to 25%

Benefits

Incentive compensation

Equity

Benefits

Company

Salesforce

Glassdoor

4.1

Salesforce is a cloud-based software company that provides customer relationship management software and applications.

Founded in 1999

San Francisco, California, USA

10,001+ employees

https://www.salesforce.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (1485)

2022 (1712)