Nevro · 1 day ago
HFX Coach - Patient Experience
Redwood City, Remote, CA, US
Full-time
Remote
Entry Level
$53K/yr - $72K/yr
Maximize your interview chancesBiotechnologyHealth Care
Insider Connection @Nevro
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Ability to effectively communicate directly with patients verbally by phone or email.
Serve as a resource for clinical patient support for issues relating to device troubleshooting, and Company product inquires.
Provide exceptional clinical education on Company products and related procedures while responding to detailed technical inquiries from patients.
Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes.
Perform continued patient follow-up to assure optimal patient outcomes.
Strong analytical skills and proficiency in the use of modern computer technology and software.
Travel 5-10% for training, conferences and occasional field support.
Other duties as assigned.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s degree required or equivalent years of experience may be substituted for the education requirement.
Ability to effectively communicate directly with patients verbally by phone or email.
Serve as a resource for clinical patient support for issues relating to device troubleshooting, and Company product inquiries.
Provide exceptional clinical education on Company products and related procedures while responding to detailed technical inquiries from patients.
Respond to all patient and field communications in a timely manner.
Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
Provide appropriately documented follow-up on all patient interactions to the sales team.
Consult with other internal Nevro departments when needed to maintain solid clinical outcomes.
Perform continued patient follow-up to assure optimal patient outcomes.
Strong analytical skills and proficiency in the use of modern computer technology and software.
Travel 5-10% for training, conferences and occasional field support.
Strong written, verbal and phone communication skills.
Detail oriented.
Analytical skills, including statistical analysis.
Strong Microsoft Excel skills.
Comfort and adaption to advanced technologies.
A desire to engage in patient interaction.
Demonstrated ability to develop and build relationships.
Preferred
Experience in a consultative role a plus.
Customer service experience a plus.
SCS experience and/or patient interaction experience preferred
Benefits
Market-leading medical, dental, and vision benefits
401k matching
Ample vacation time
Pre-tax savings perks
Tuition reimbursement
Employee Stock Purchase Plan (ESPP)
Short and/or long-term incentive opportunities
Recognition awards
Volunteer time off
Several employee resource groups that focus on supporting our Wellness, Leadership Development, and Diversity and Inclusion.
Company
Nevro
Nevro provides pain relief solutions for patients suffering from low back pain and other types of chronic pain. It is a sub-organization of Nevro.
Founded in 2006
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$555.75MKey Investors
BraidwellNovo VenturesJohnson & Johnson Development Corporation
2023-11-30Post Ipo Debt· $200M
2016-06-15Post Ipo Debt· $172.5M
2014-12-15Debt Financing· $50M
Leadership Team
Kevin Thornal
Chief Executive Officer and President
David Caraway
Senior Vice President and Chief Medical Officer
Recent News
2024-12-03
2024-11-28
2024-11-12
Company data provided by crunchbase
