The Music Room (tmraudio.com) · 4 hours ago

HiFi Sales Customer Experience Specialist

United States

Full-time

Remote

Entry Level

$50K/yr - $50K/yr

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AudioConsumer Electronics

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Responsibilities

Engage & Qualify Customers: Respond to live chat and phone inquiries, qualify customer needs, and guide them through the purchase or sales process.

Provide Expert Guidance: Offer advice on 2-channel audio systems, helping customers understand features, compatibility, and performance.

Handle Inquiries & Service Issues: Resolve basic customer service inquiries (orders, shipping, returns), escalating complex issues as needed.

Facilitate Handoffs: Schedule follow-ups with HiFi Guides or HiFi Buyers for qualified customers, ensuring a smooth transition to close sales.

Record Interactions: Log accurate details of customer inquiries and actions in the CRM to track and manage leads effectively.

Collaborate: Work with the HiFi Guides and HiFi Buyers teams to ensure all customer needs are met and leads are properly passed off.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales ExperienceAudio KnowledgeCustomer Service SkillsCRM Systems