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Company

Hewlett Packard Enterprise · 1 day ago

High Performance Computing Technical Support Consultant 4 - DOE Q Clearance Required, On-Site Livermore, CA

California, United States

Full-time

Remote

Senior Level, Lead/Staff

$102K/yr - $234K/yr

12+ years exp

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Data CenterEnterprise Software

Actively Hiring

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents

Maintain system software and firmware revisions, including patches, updates, and OS upgrades

Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution

Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues

Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required

Manage software issues for both the system and user applications, submitting and tracking bugs as required

Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Linux operating systemsProgramming languagesTechnical consultingWorkload management systemsSecuritySoftware debuggingCustomer relationship managementProject managementDOE Q ClearanceSystem software maintenanceCustomer centric solutionsDocumentation skills

Required

US Citizenship Required

DOE Q Clearance required

On-Site daily work required

Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents

Maintain system software and firmware revisions, including patches, updates, and OS upgrades

Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution

Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues

Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required

Manage software issues for both the system and user applications, submitting and tracking bugs as required

Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications

Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security

Ability to lead and work effectively in a team environment

Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed

Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines

Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing

Occasional travel for training is required

Bachelors' Degree in computer science or related area of study. 12 + years of professional experience or equivalent work experience and a Master of Arts/Science. Without a Masters degree, three additional years of relevant professional experience (15+ years in total).