Globe Life AO National · 4 hours ago

HIRING NOW for Customer Service and Benefits Specialist (Remote) KG

Redding-Red Bluff Area

Full-time

Remote

Entry Level

1+ years exp

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U.S. Citizen Only

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Responsibilities

Provide expert support to customers via phone, email, and live chat, answering questions related to benefits plans, policies, and general inquiries

Assist customers in understanding and selecting benefit plans that best meet their needs. Provide clear explanations of plan options, eligibility, and coverage details

Guide customers through the claims process, ensuring they understand how to submit claims, track progress, and resolve any issues that arise

Help customers with account-related issues, including enrollment, plan changes, and benefit updates

Accurately record customer interactions, document inquiries, and maintain detailed records of benefits requests and resolutions

Identify and troubleshoot issues related to benefits, escalating complex problems to senior team members or management when necessary

Stay current with company benefits offerings, policies, and industry best practices to provide up-to-date information to customers

Work closely with cross-functional teams, including HR, IT, and operations, to ensure smooth delivery of services and customer satisfaction

Build positive relationships with customers, ensuring their satisfaction with products and services, and contributing to long-term customer loyalty

Qualification

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Benefits AdministrationDocumentation