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Company

The Institute for Family Health · 5 hours ago

HIT ANALYST

New York, United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $115K/yr

5+ years exp

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Responsibilities

Participates in meetings with customers and stakeholders to identify issues with current systems and to gather requests/requirements for new systems.

Recommends and designs technology solutions to business problems.

Utilizes online resources to learn about new functionality; how to implement/troubleshoot functionality; and monitor conversations amongst other customers.

Participates in meetings with vendors to troubleshoot Electronic Health Record issues and to gather requirements/recommendations for functionality.

Participates in or leads the development of high quality systems and projects using independent decision making and with minimal direction from management.

Creates, reviews, and executes system wide test plans and analyzes the results.

Evaluates new releases of the Electronic Health Record System and recommends which new features to implement.

Tests new releases of the system, this includes pre and post upgrade testing and informing about system changes

Respond to end user questions, problems and requests and provides 24/7 secondary support as part of team rotation.

Develops and executes system wide test plans and analyzes the results

Meets with team members, Epic technical service representative, and external partners on a regular basis

Superior design, development, testing, project management, customer service skills.

Full lifecycle Implementation experience including ability to build, monitor, document and revise project plans.

Possess proven ability to lead projects and project teams, including training and monitoring performance.

Has proven ability to accurately assess and create estimates for large complex projects with consideration of all system impacts.

Demonstrates abilities at communicating effectively with customers and developing solutions to customer problems under high-pressure situations with tight time frames.

Collaborative working style with the ability to work across different organizations, personalities and establish an atmosphere of trust.

Ability to work independently, multitask, prioritize, adapt to change, attention to detail.

Required to complete and pass EPIC Certifications as needed.

Ability to learn and apply new technologies rapidly; must have an in-depth understanding of the health care industry and the companies’ product offerings.

Continuously helps to improve the organization’s products and processes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Epic products expertiseWorkflow analysisProject managementElectronic Health Record (EHR)Customer service skillsComputer ScienceMicrosoft applicationsEpic Ambulatory CertificationEpic MyChart CertificationHealth care industry knowledgeBasic computer skills

Required

BA degree in Computer Science or equivalent experience in business systems/data analysis, software design, development, and project management tasks. (Experience or alternative degree may be considered in lieu of required education)

Basic computer and internet navigational skills

Familiarity with Microsoft applications (Windows, Word, Excel, Outlook)

1-2 years of experience with Epic Ambulatory or MyChart is required

5 plus years of related experience (7 years if Bachelor’s degree not present)