EcoWay Voyagers · 4 hours ago

Home-based Receptionist/Administrative Assistant

United States

Full-time

Remote

Entry Level

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Responsibilities

Serve as the welcoming voice and face of EcoWay Voyagers, providing exceptional customer service to clients, guests, and travelers via phone, email, and online chat

Handle inquiries and requests from clients and travelers, providing information, assistance, and routing inquiries to the appropriate department or individual regarding sustainable travel options, eco-friendly accommodations, and responsible tourism initiatives

Assist travelers with booking accommodations, flights, and eco-friendly transportation options, offering personalized recommendations based on their preferences and sustainability values

Coordinate travel itineraries, including accommodations, flights, tours, and activities, ensuring seamless travel experiences for clients and guests while promoting sustainable travel practices

Educate travelers about eco-friendly travel options, carbon offset programs, and sustainable tourism practices, encouraging them to make environmentally conscious choices during their journeys

Provide general administrative support to team members, including data entry, filing, document preparation, and other tasks as needed to maintain an organized and efficient office environment focused on sustainable travel initiatives

Qualification

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Customer Service SkillsCommunication ProficiencyTravel Industry Knowledge

Required

Excellent customer service skills with a friendly and professional demeanor, and the ability to interact with clients, guests, and travelers professionally and effectively

Strong verbal and written communication skills to convey information clearly and courteously, both over the phone and via email or chat

Familiarity with travel booking systems, destination information, and sustainable travel practices to assist travelers and provide accurate and relevant information

Comfortable using communication tools, email platforms, and travel booking systems to perform receptionist duties and support remote operations

Strong organizational abilities to manage travel itineraries, reservations, calls, and documents efficiently and accurately

Meticulous attention to detail to ensure accuracy in travel arrangements, itinerary coordination, and administrative tasks

Ability to adapt to changing travel requirements, handle multiple tasks simultaneously, and thrive in a fast-paced, remote work environment focused on customer satisfaction and sustainability

Collaborative mindset with the ability to work effectively as part of a remote team, supporting colleagues and contributing to a positive work culture focused on sustainable travel initiatives