41 applicants

Company

TD · 4 hours ago

Home Lending Sales Manager II, Bilingual Spanish

Remote New York (NY)

Full-time

Remote

Mid Level

$59K/yr - $94K/yr

3+ years exp

Maximize your interview chances

BankingFinance

No H1B

Insider Connection @TD

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Monitors calls and assigned team activities to ensure service and productivity standards are met

Monitors productivity and performance effectiveness through call observations

Participates in the selection, placement and training of new staff members hiring the best mortgage sales talent in the industry

Develops, assesses and evaluates Colleague performance, prepares appropriate action plans and conducts performance reviews

Ensures ongoing development and training of Colleagues and assists with training and development efforts

Coaches Colleagues to develop a solid knowledge of a wide variety of products and services and models a brand enhancing Customer experience with every interaction

Manages the sales process, ensures proper growth and mortgage pipeline, leveraging their skills and experience to address issues, oversights, errors, following up with the loan processing department

Stays informed on trends and developments in mortgage and home equity real estate market

Monitors calls and assigned loan officer activities to ensure service, quality and productivity standards are met

Ensures team adheres and is aware of changing rules and regulations pertaining to the mortgage industry

Partners with both internal, and external partner groups to resolve escalated Customer issues – processing, underwriting, closing, title companies and realtors

Assists with the implementation of company policies, procedures and practices

Continues to enhance reward and recognition programs

Partners with all Contact Center sites to maximize service/quality levels

Resolves escalated Customer issues

Leads a team and oversees complex or diverse operations or a functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions / processes / activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high

Requires strong process management knowledge and understanding of the business and operational function areas supported

Manages team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional area

Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term

Decision making authority and ambiguity and nature of issues managed are generally complex, risk oriented, time sensitive and/or impacts a significant part of the organization

Effectively handles critical and/or high risk issues, determining the most appropriate course of action for resolution

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Mortgage OriginationManagement ExperienceMortgage Industry KnowledgeCoachingCustomer Service SkillsSales SkillsPerformance ManagementMentoringFlexible Hours AvailabilityCross-trained in Queues

Required

Bachelor's degree or progressive work experience in addition to experience below

3+ years' experience in mortgage origination

1+ years management experience required

Must have mortgage industry & product knowledge and continues to keep abreast of market trends in residential mortgage industry trends, products, and services

Excellent communication and sales skills

Prior leadership experience or progressive responsible Contact Center/Bank experience/Mortgage experience

Ability to coach and mentor others

Ability to provide conflict resolution

Strong ability to successfully balance competing priorities in a fast paced environment

Strong analytical skills with ability to identify problems and implement solutions

Strong communication skills, both verbal and written with ability to successfully influence others

Excellent Customer service and computer skills

Must be available to work flexible hours determined by the needs of the department which may include weekends, nights and holidays

Must have competitive nature to stay motivated to exceed goals

Must be able to work in a fast-paced and changing environment

Must be work authorized in the United States without the need for employer sponsorship

Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position