Be an early applicantLess than 25 applicants
New American Funding · 2 days ago
Home Retention Quality Assurance Analyst
Texas, United States
Full-time
Onsite
Mid Level
$27/hr - $28/hr
3+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesFinancial ServicesLending
Insider Connection @New American Funding
Responsibilities
Calculate front and back-end debt to income ratio
Verify occupancy, hardship, and income with required documentation provided by borrower
Perform a thorough analysis to ensure the quality of each income underwrite and to determine compliance with Company and Investor/Insurer guidelines for approved/denied workout options
Determine and communicate needed conditions to properly document the file (reason for default letter, updated pay stubs, bankruptcy papers, etc.)
Complete system tasks as required to maintain compliance with Company and Investor/Insurer guidelines
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and ensure compliance within Loss Mitigation operations
Handle critical deadlines and projects as assigned by the supervisor
Communicate to management opportunities to streamline processes and provide a better customer experience
Willing to assume other duties/projects as assigned and manage responsibilities with little to no supervision, ensuring deadlines are met
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
3+ years' experience in mortgage default servicing, mortgage loss mitigation, or workout experience preferred
High school diploma or equivalent required, bachelor's degree preferred
Knowledge of FNMA, FHLMC, GNMA, FHA/VA workout requirements
Knowledge of FDCPA, CFPB Servicing Guidelines, and state regulations related to debt collection practices
Must work well under pressure, meeting multiple and sometimes conflicting deadlines
Must have demonstrated ability to collaborate and work well with others
History of reliable attendance
Ability to work a schedule that includes occasional weekends; FT schedule working 8-hour shift M-F
Must be able to pass a background investigation
Demonstrated ability to achieve goals
Excellent verbal and written communication and listening skills
Ability to work under pressure and stress and respond to inquiries with tact, diplomacy, and patience
Knowledge of commonly used Underwriting practices such as determining debt-to-income and loan-to-value ratios
Good business writing skills
Good business math skills
Analytical and organized
Strong PC skills. Must be proficient in MS Windows, MS Outlook, and MS Office Suite
Preferred
Knowledge of MSP, with at least (1) year recent experience working with MSP; useful but not required
Company
New American Funding
New American Funding provides cutting-edge marketing and technology efforts allow us to compete with large banks.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Rick Arvielo
Co-Founder and CEO
Jeff Farinich
SVP Technology and Chief Information Security Officer
Recent News
2024-05-24
2024-05-24
2024-05-24
Company data provided by crunchbase
