Best Buy · 19 hours ago

Home Services Delivery Assistant Manager - Caguas, PR

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

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Responsibilities

Drives a positive customer experience by building relationships and providing solutions to their needs.

Validates that third-party partners are meeting or exceeding expected service level agreements (SLA).

Develops areas of action plans to overcome performance gaps.

Facilitates the training of third-party logistics (3PL) market managers in individual and group environments.

Acts as centralized escalation and day-to-day management point and of contact for all third-party partner escalations.

Creates consistency in service execution, ultimately protecting and growing the brand.

Provides teachable point-of-view for new processes, procedures, business segments, and areas of focus.

Acts as centralized escalation and day-to-day management point and of contact for all third-party partner escalations.

Analyzes business trends on a daily, weekly, monthly basis.

Validates that necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.

Validates that work orders are being managed and updated by third-party providers in a timely fashion.

Qualification

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Consumer electronics experienceLeadership experienceRemote workforce managementConsumer electronics repairState/local licensing

Required

1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR 1 year of military equivalent

1 year of consumer electronics or appliance industry experience

Current, valid driver's license

Be at least 21 years of age

Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

Acquire gain and maintain any state or local licensing, as required, within 90 days of hire