Best Buy · 3 days ago

Home Services Experience Assistant Manager

Honolulu, HI

Full-time

Remote

Entry, Mid Level

1+ years exp

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Responsibilities

Drives a positive customer experience by building relationships and providing solutions to their needs.

Conduct regular reviews with Agents to develop them and close performance gaps.

Develops area and individual action plans to overcome performance gaps.

Conducts performance appraisals and makes pay recommendations.

Ensure safety procedures are communicated proactively and followed by Agents.

Creates consistency in service execution, ultimately protecting and growing the brand.

Provides teachable point of view for new processes, procedures, business segments, and areas of focus.

Develop and maintain pertinent partnerships to drive business results and improve the client experience.

Controls costs and delivers productivity goals by analyzing business trends on a daily, weekly, monthly basis.

Ensures necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.

Validates inventory management processes are followed to minimize shrink and ensure proper levels of inventory.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Consumer electronics experienceLeadership experienceCoaching skillsTraining skillsPerformance appraisalRemote workforce managementConsumer electronics repairSafety standards complianceInventory management

Required

1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR 1 year of military equivalent

1 year of consumer electronics or appliance industry experience

Current, valid driver's license

Be at least 21 years of age

Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

Acquire and maintain any state or local licensing, as required, within 90 days of hire