Homesite Insurance ยท 4 hours ago
Homesite Customer Service Representative (Primarily Home)
Madison, WI
Full-time
Remote
Mid Level
$25/hr - $31.25/hr
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Responsibilities
You will ensure that all relevant information is gathered and entered to ensure prompt resolution. Receive guidance from coaches on a frequent basis to process requests.
You will develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service.
You will be an important resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.
You will refer more complex issues to appropriate service partners.
Qualification
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Required
Demonstrate experience providing customer-focused solutions or support.
Demonstrated written and spoken communication skills.
Demonstrated ability managing multiple priorities in a fast-paced environment.
You will troubleshoot and resolve issues.
For optimal performance and reliability, this position requires that you have a hardwired (Ethernet) connection to your internet with a minimum speed of 100 Mbps download and 10 Mbps upload. Wi-Fi connections are not acceptable for this role.
Work that primarily involves sitting/standing.
Preferred
P&C Producer license strongly preferred but not required. Employees are expected to pass their state's P&C license exam within 12 months.
Benefits
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Company
Homesite Insurance
Homesite. We've got you covered.
Founded in 1997
1001-5000 employees
H1B Sponsorship
Homesite Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (6)
2022 (73)
2021 (65)
2020 (87)
Funding
Current Stage
Late StageTotal Funding
unknown2013-09-05Acquired
Leadership Team
Benjamin Wright
Senior Vice President, Chief Underwriting Officer
Conor Caldwell
Director of Partner Management
Company data provided by crunchbase
