83 applicants

Company

Humana · 16 hours ago

Housing Navigator

Remote Florida

Full-time

Remote

Entry Level

$44K/yr - $61K/yr

1+ years exp

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Responsibilities

Manage and monitor housing or re-housing services for members.

Orient participants to the program, conduct housing searches, and identify appropriate community resources and funding.

Provide supportive services to promote members’ self-sufficiency, establishment within the community, and permanency in housing.

Represent the company by making outbound contacts to members and/or organizations regarding housing barriers and a variety of issues.

Perform necessary follow up with members and/or organizations.

Ensure responses to member and/or organizations inquiries are completed on a timely basis to achieve service and quality standards.

Understand own work area professional concepts/standards, regulations, strategies and operating standards.

Make decisions regarding own work approach/priorities and follow direction.

Identify program participants through collaboration of case management by reviewing data on homeless or potentially homeless members and assessing their need for housing intervention services.

Develop an individualized housing plan that addresses the member’s barriers to stable housing and identifies interventions.

Provide education, guidance, and resources to program participants to support their housing search and retention.

Act as a liaison between community housing partners/landlords and members.

Conduct housing consultations with program participants.

Outreach, engage, recruit, and retain landlords to identify available housing options.

Collaborate in the development and maintenance of the housing program, including but not limited to reporting methods, assessments, and development of workflows.

Stay abreast of best practices and emerging trends in homeless services, affordable housing, and permanent housing.

Maintain caseload of program participants and document assessments, interventions, follow up and outcomes for assigned case load according to the Humana standards.

Deliver program overview and process training to staff and program participants on housing development/operating models relevant to homeless services.

Serve as a resource for Florida Medicaid Market housing and homelessness initiatives.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Social service experienceMicrosoft OutlookMicrosoft ExcelMicrosoft WordCommunity Health Worker CertificationMedicare knowledgeMedicaid knowledgeManaged Care experienceBilingual in SpanishSQLAccessDisabilities

Required

Must reside in the state of Florida.

Minimum one (1) year of social service experience working with housing resources and/or with individuals related to their housing needs.

Proven interpersonal skills and ability to effectively interact with members and coworkers from a variety of different backgrounds and experiences in a professional and courteous manner.

Proven ability to work effectively as a team member and cooperate in achieving market goals.

Intermediate level experience with Microsoft Outlook, Excel, and Word.

Understanding of technical knowledge

Comprehensive knowledge of Microsoft Word, Excel and PowerPoint

Strong analytical skills

Must be passionate about contributing to an organization focused on continuously improving consumer experiences