Amer Group ยท 6 hours ago
HR Central Advisor - Remote
CA
Contract
Remote
Mid Level
$23/hr - $26/hr
3+ years exp
Maximize your interview chancesCommercial Real EstateHospitality
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Responsibilities
Provides support to the HR shared services team by answering general inquiries about HR, payroll, policies, and procedures.
Handles one to three HR programs, onboarding, unemployment, education verifications, offboarding and/or other programs or platforms of support.
Creates high-quality employee experiences through customer support.
Provides accurate and efficient resolutions of issues through multiple channels (e.g., Salesforce Case Management System, phone, email, and chat) by following appropriate resolution/assessment methodologies (e.g., investigating and research).
Conducts New Hire Orientation.
Produces ad hoc HR statistics and reporting.
Answers and explains HR related content to employees in North America in a clear, accurate, and timely manner.
Documents all customer interactions via Salesforce case management system.
Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager.
Understands and meets the HR shared services team established Service Level Objectives (SLOs).
Provides back up support to other HR Central team members, as needed.
Utilizes knowledge management tools and contributes new/updated information to maintain an accurate and consistent knowledge base in support of customers, peers, and the HR Team.
Encourages and trains employees to utilize self-service resources.
Attends meetings related to areas of support.
Performs other responsibilities associated with this position as may be appropriate.
Qualification
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Required
High School Diploma or equivalent
3+ years of experience in Human Resources (if High School diploma only)
1+ years of related work experience (if have a Bachelor's degree)
Ability to apply fundamental HR principles, company policies, and practices to assigned tasks
Effective general interpersonal and communication skills
Ability to communicate (both verbally and in writing) sensitive/confidential HR information
Effective skill and ability to handle confidential assignments and work in a fast-paced, highly visible environment
Ability to demonstrate and maintain a high level of professionalism
Ability to build effective working relationships
Effective detail oriented related skills (accuracy, consistency, attention to detail, etc.)
Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments
Preferred
Working knowledge of fundamental HR principles, practices, and procedures in the State of California
Bachelor's Degree in Business Administration, Psychology, or Human Resources (or equivalent)
4 years of experience in Human Resources
2 years of payroll support / international transfers
Company
Amer Group
Amer Group is the umbrella company for subsidiaries engaged in hospitality, construction, real estate development and agriculture.
1,001-5,000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase
