CHI · 4 hours ago
HR Contact Center Representative
Englewood, CO
Full-time
Remote
Entry Level
$19.77/hr - $27.19/hr
1+ years exp
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Responsibilities
This is a remote opportunity.
Must be Available to Work During the hours of Operation, Set schedule will be assigned within these hours.
6 Week Mandatory Training from start date, Must Be able to attend the Full 6 weeks of training.
Professionally and accurately responds to written (case management system and live chat) and oral (phone calls) inquiries from employees, retirees, and family members regarding HR and payroll questions, concerns, and status updates/changes.
Accurately documents detailed information regarding interactions when required within the case management system.
Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures. Meets or exceeds key performance indicators of the role.
Escalates complex cases, in accordance with and as defined by EmployeeCentral Contact Center practice, with appropriate and complete documentation on work performed to date.
Interfaces with internal and external resources to furnish or obtain information with the goal of first call resolution.
Coaches employees, retirees, and families on how to use the Human Resources and Payroll self-service technology and makes referrals to outside vendors or other resources as appropriate.
Submits fulfillment requests as and when required
Discerns opportunities to improve knowledge base and overall processes.
Must be flexible within hours of operation and willing to work overtime.
Maintains high degree of confidentiality.
Qualification
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Required
High School diploma required.
1-2 years of customer service work experience, preferably in a human resources contact center environment.
Preferred
Bachelor’s degree in business, human resources, or professional certification such as CPP, CEBS, PHR is preferred.
Basic knowledge and understanding of Human Resources Practices and Services
Excellent oral and written communication skills and the ability to convey answer, issues and status changes in a clear, concise and effective manner
Excellent interpersonal skills and the ability to work effectively across all levels of the business;
Ability to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of services
Deals with interpersonal conflict and set-back in a mature, problem-solving, solutions-oriented manner
Company
CHI
Catholic Health Initiatives, a nonprofit, faith-based health system formed in 1996 through the consolidation of four Catholic health systems, expresses its mission each day by creating and nurturing healthy communities in the hundreds of sites across the nation where we provide care.
10,001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-02-01Acquired· by CommonSpirit Health
Leadership Team
Liz Youngblood
SVP & COO Texas Division St. Luke’s Health & President Baylor St. Luke’s Medical Center
Company data provided by crunchbase
