51 applicants

Company

CommonSpirit Health · 4 hours ago

HR Contact Center Representative

Englewood, CO

Full-time

Remote

Entry Level

$19.77/hr - $27.19/hr

1+ years exp

Maximize your interview chances

Health CareMedical

Insider Connection @CommonSpirit Health

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

This is a remote opportunity.

Hours of Operation: 8am - 8pm, Monday - Friday. •Must be Available to Work During the hours of Operation, Set schedule will be assigned within these hours.

Training: 6 Week Mandatory Training from start date, Must Be able to attend the Full 6 weeks of training.

Professionally and accurately responds to written (case management system and live chat) and oral (phone calls) inquiries from employees, retirees, and family members regarding HR and payroll questions, concerns, and status updates/changes.

Accurately documents detailed information regarding interactions when required within the case management system.

Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures. Meets or exceeds key performance indicators of the role.

Escalates complex cases, in accordance with and as defined by EmployeeCentral Contact Center practice, with appropriate and complete documentation on work performed to date.

Interfaces with internal and external resources to furnish or obtain information with the goal of first call resolution.

Coaches employees, retirees, and families on how to use the Human Resources and Payroll self-service technology and makes referrals to outside vendors or other resources as appropriate.

Submits fulfillment requests as and when required

Discerns opportunities to improve knowledge base and overall processes.

Must be flexible within hours of operation and willing to work overtime.

Maintains high degree of confidentiality.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Human Resources PracticesCPP CertificationCEBS CertificationPHR CertificationCase Management System

Required

High School diploma required.

1-2 years of customer service work experience, preferably in a human resources contact center environment.

Preferred

Bachelor’s degree in business, human resources, or professional certification such as CPP, CEBS, PHR is preferred.

Basic knowledge and understanding of Human Resources Practices and Services

Excellent oral and written communication skills and the ability to convey answer, issues and status changes in a clear, concise and effective manner

Excellent interpersonal skills and the ability to work effectively across all levels of the business;

Ability to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of services

Deals with interpersonal conflict and set-back in a mature, problem-solving, solutions-oriented manner

Company

CommonSpirit Health

Glassdoor

3.6

Common Spirit Health is a healthcare organization that provides research programs, home health programs, and virtual care services. It is a sub-organization of CommonSpirit Health.

Founded in 2019

Chicago, Illinois, USA

10,001+ employees