HR Customer Service Rep @ Kelly | Jobright.ai
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HR Customer Service Rep jobs in Torrance, CA
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Kelly · 21 hours ago

HR Customer Service Rep

positionTorrance, CA
timeFull-time
remoteRemote
seniorityEntry Level
money$24/hr - $26/hr
ftfMaximize your interview chances
OutsourcingProfessional Services
badNo H1Bnote

Insider Connection @Kelly

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Responding to and resolving HR-related inquiries via telephone, live chat, and the HR Connect Portal, while striving to deliver excellent service.
Documenting all team member inquiries and their resolutions in the HR Contact Center case management system (ServiceNow).
Meeting and exceeding Key Performance Indicators (KPIs) such as customer satisfaction and first call resolution, while maintaining high-quality interactions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Contact center technologyHR Information Systems (HRIS)HR processes knowledgeData analysisConfidential information handlingServiceNowFirst call resolutionFlexibility with hours

Required

Excellent communication skills, both verbal and written, and can manage live chat interactions effectively.
Experience working with contact center technology and HR Information Systems (HRIS).
Knowledgeable about various HR processes and can analyze data to identify issues and suggest improvements.
Can handle confidential information with discretion and maintain professionalism in all interactions.
Flexible with working hours and can cover EST hours as needed.

Benefits

Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan

Company

Kelly

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Glassdoor
3.4
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We’ve been helping organizations find the people they need longer than any other company in the world.
dateFounded in 1946
location
Troy, Michigan, USA
people-size10001+ employees
web-link
https://www.kellyservices.com

Funding

Current Stage
Public Company
Total Funding
unknown
2019-01-14Acquired
1978-01-13IPO

Leadership Team

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Peter Quigley
President and CEO
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Brian Poelman
Senior Director & Vice President, KellyConnect
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Recent News

Seeking Alpha
Kelly to effect share repurchase program (NASDAQ:KELYA)
2024-12-03
GlobeNewswire News Room
Kelly Named Corporation of the Year by National Minority Supplier Development Council
2024-11-15
Crain's Detroit
Troy-based Kelly Services plans its biggest acquisition ever
2024-05-06
Company data provided by crunchbase
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