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Company

Stanford Children's Health | Lucile Packard Children's Hospital Stanford · 4 hours ago

HR Solutions Representative (1.0 FTE, Days)

United States

Full-time

Remote

Entry Level

$82K/yr - $93K/yr

1+ years exp

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Responsibilities

Provides courteous, respectful and reliable service to HR customers, including pre-hires, active, former employees, managers, and retirees.

Assesses and resolves customer inquiries and issues (via phone, email and chat) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure.

Works with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure.

Learns and understands HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately

Answers employee and management questions regarding HR policies, processes and other human resource related matters following prescribed responses.

Assists or participates as a team member in the review and recommendations for process improvements, automation of information and services, system applications, operational efficiency and customer services.

Performs human resource administrative activities following the application of policies, program procedures and process guidelines and regulatory requirements.

Processes employee status change transactions such as transfers, reclassifications, promotions, etc.

Maintains systems of record for employees.

Reviews change requests for accuracy, adherence to policies/guidelines, proper signature authorization and completeness.

Qualification

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HR PoliciesHR SystemsWindows Software

Required

Bachelor’s degree in a work-related discipline/field from an accredited college or university.

One (1) year of progressively responsible and directly related work experience.

Ability to effectively prioritize work and meet deadlines in a fast-paced environment.

Ability to maintain confidentiality of sensitive information.

Ability to research and identify the appropriate prescribed response to customer inquiries.

Ability to proactively solve problems in a customer-focused environment.

Ability to work effectively with individuals at all levels of the organization.

Knowledge of HR practices/policies related to benefits, staffing, compensation, etc.

Knowledge of HR-related systems and software applications.

Knowledge of Windows-based office software, computers and operating systems.

Company

Stanford Children's Health | Lucile Packard Children's Hospital Stanford

Stanford Medicine Children’s Health, with Lucile Packard Children's Hospital Stanford at its center, is the Bay Area's largest health care system—and one of the few in the country—exclusively dedicated to pediatric and obstetric care.

Founded in 1991

Palo Alto, California, USA

1,001-5,000 employees