Golden Key Group · 2 days ago
HR Specialist - Quality Control - PAR - Federal
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Human Resources
Diversity & InclusionNo H1BSecurity Clearance Required
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Responsibilities
Processes personnel actions related to the Federal Employees Lifecycle from appointment to retirement.
Demonstrates a high level of knowledge of the personnel data rules and regulations in addition to technology.
Reviews and analyzes the processing of a variety of Federal personnel actions to assure accuracy, timeliness, and identify trends focusing on the delivery to achieve the defined Service Level Agreements.
Evaluates operations to identify continuous improvement opportunities and communicates these expectations to the PP&B Staff.
Other duties as assigned.
Qualification
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Required
Eight (8) years Federal HR Personnel Processing Experience.
Three (3) years of operational service center experience.
Expert knowledge of Federal HR policies, rules and regulations, including GPPA.
Experience processing complex PARs.
Experience with Federal HR systems such as HRConnect, NFC, and eOPF.
Experience in quality control and process improvement activities.
Strong interpersonal skills.
Strong written and oral communication skills.
Strong mentoring skills.
Influential in promoting the customer perspective and focused on improving the customer experience.
Problem solving skills, ability to analyze any service issue and resolve expediently.
Self-motivated, self-directed, persistent and detail oriented.
Confidential security clearance.
Preferred
Bachelors’ degree desired.
Experience with PeopleSoft HCM.
Shared services experience.
Benefits
Flexible spending account
Health savings account
Referral program