Compass Group USA · 1 day ago
HR SUPPORT SPECIALIST (REMOTE)
Charlotte, NC
Full-time
Remote
Mid Level
$50K/yr - $55K/yr
3+ years exp
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Responsibilities
Quality Customer Service, which includes clearly written or verbal communication, empathy with those that are frustrated or unhappy, patience to keep the interaction on track, and technical knowledge to resolve the request or problem
Participate in all Support Center assigned activities, including ticket management, documentation, platform testing, as well as some project management and internal communication activities as needed
Produce high-quality documentation (ticket notes and knowledge articles)
Manage high volume, inbound tickets, outbound calls, multiple tasks, and multiple priorities
Research Employee Central technical issues and work with Tier 2 support on Technical updates within the application Review ticket notes and explain system processes to non-technical staff
Compile employee data and submit information for batch upload or correction
Work with Employees, Unit Managers, Human Resources, and other Centers of Excellence to resolve technical issues
Conduct gap analysis, provide impact assessments, and make recommendations that offer workable, efficient options to the users
Produce high-quality documentation, including business requirements, procedural documentation, operational and process flow documents, and test scripts
Stay informed and up to date on product release schedules and enhancement activities.
Work with team members to meet defined service level agreements
Ensure compliance with data privacy and protection guidelines
Qualification
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Required
Bachelor’s (or higher) degree in HR, Information Systems, other relevant studies, or equivalent experience required
3+ years’ experience supporting and/or configuring systems or SaaS applications
Strong interpersonal, verbal, and written communication skills
Solid understanding of HRIS and ERP systems (Employee Central preferred)
Experience with Microsoft Suite, strong Excel knowledge preferred
Experience in application test planning and test execution
Effective organizational and planning skills
Proven ability to work independently and/or with a team to complete tasks
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
10,001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (41)
2022 (46)
2021 (112)
2020 (56)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
Company data provided by crunchbase
