isolved · 9 hours ago

HRIS Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

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Employee BenefitsFinancial Services

Growth Opportunities

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Responsibilities

Lead new customers through isolved migrations, ensuring their functional business processes are set up effectively.

Plan and review key project timelines with customers to ensure deliverables and 'first check dates' are achieved.

Escalate potential issues early to resolve without affecting migration timeline.

Contribute to the evolution and improvement of the migration process and how we can more efficiently meet the needs of the customer.

Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer).

Conduct in-depth client consultations to fully understand needs and uncover additional support opportunities if necessary.

Ensure the accuracy and integrity of all data entered in the system is valid.

Create strong client relationships based on trust, dependability, and responsiveness.

Train clients on functionality of isolved system.

Utilize all available tools and resources to research, troubleshoot and resolve client requests.

Perform all necessary functions to ensure a smooth transition to Service.

Qualification

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Functional Business ProcessSoftware ImplementationFluent English