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Company

Original Job Post

Koniag Government Services · 2 days ago

Human-Centered Design Specialist

Chantilly, VA

Full-time

Onsite

Senior Level

10+ years exp

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Responsibilities

Champion the human-centered design strategy and the customer perspective in alignment with the program's mission, promoting a user-centric approach across delivery teams

Collaborate with cross-functional teams to integrate human-centered design principles into customer engagement strategies within the Department of State

Conduct user research to gain insights into customer behaviors, needs, and pain points through interviews, surveys, and usability testing

Advocate for inclusive design principles and ensure services are accessible to those with diverse abilities and needs

Develop detailed customer personas, journey maps, and service blueprints to guide design and engagement efforts

Design and prototype innovative solutions that enhance the customer experience, ensuring they are user-friendly and aligned with business objectives

Facilitate workshops to brainstorm and ideate new concepts with stakeholders

Continuously iterate on designs based on customer feedback

Monitor industry trends and advancements in human-centered design, translating research findings into actionable design recommendations

Qualification

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Department of State ContractsHuman-Centered DesignCloud DevelopmentMicrosoft OfficeAdobe Creative SuiteSketchFigmaUser ResearchUsability TestingUser-Centered DesignData AnalysisPortfolio DevelopmentAccessibility StandardsInclusive DesignDesign ConceptsDoD SECRET ClearanceProblem-SolvingCommunicationPresentationIndependenceAdaptabilityInfluenceInformation TechnologiesCloud-Based PlatformsService Delivery ModelsGovernment Processes

Required

Experience supporting Department of State contracts is strongly preferred

Minimum of 10 years of relevant experience leading human-centered design efforts, preferably in large-scale cloud development or government projects

BA/BS degree in Human-Computer Interaction, Design, User Experience, or a related field. Masters preferred.

Proficiency in Microsoft Office Suite

Strong proficiency with design tools such as Adobe Creative Suite, Sketch, Figma, etc.

Expertise in user research techniques, usability testing, and user-centered design methodologies

Demonstrated ability to relate process and data to drive insightful actions

A strong portfolio showcasing successful design projects

Strong familiarity with accessibility standards (e.g., WCAG) and inclusive design practices

Ability to formulate and present findings to Executive/Senior management and influence at multiple levels in the organization

Skills and experience in presenting analytical results both verbally and in writing, especially the ability to convey design concepts and principles to technical and non-technical audiences

Ability to work independently with shifting priorities

A current DoD SECRET clearance required to be considered