177 applicantsPosted by Agency

Company

Acro Service Corp · 11 hours ago

Human Resources Coordinator

United States

Contract

Remote

Entry Level

$25/hr - $27/hr

1+ years exp

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ConsultingInformation Technology

Hiring Manager

Shivani Singh

Insider Connection @Acro Service Corp

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Responsibilities

Answering high number of inbound calls through the HR Shared Services call center.

Make outbound calls as needed.

Manage reports, case management inquires, HCM inbox items and other transactions daily.

Leverage knowledgebase and other available information to troubleshoot and resolve issues ranging from single questions to highly detailed issues

Process requests submitted from the markets, entering data or completing transactional processing into HR systems (including but not limited to Workday and SuccessFactors )

Leverage workflow tools to initiate and monitor to completion of all activities in work lists

Partner with HR Operations, HRIS, other HR functional area and third-party provider teams to support efficient research and issue resolution

Escalate requests, as needed, to appropriate internal and/or external parties and monitor progress until resolution

Periodically complete audit and reconciliation of data

Update HR Operations procedural documentation for processes supported by HR Shared Services

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

WorkdaySuccessFactorsMicrosoft ExcelLeave of Absence AdministrationCall Center ExperiencePayroll Experience

Required

Must possess excellent customer service

Strong communication skills (written and verbal)

Possess attention to detail

Ability to work on various tasks and prioritize accordingly

Ability to leverage analytical skills in order to comprehend and interpret policies, instructions, correspondences, etc. to make time-sensitive decisions with little direction

Must possess a high degree of professionalism, persistence and follow-up

Must be detail oriented with the ability to follow up on multiple tasks at a time with a high sense of urgency

A thorough understanding of data flow among different HR systems is required

Must be able to work independently and in a team environment

Must be proficient in using required Microsoft Office products, including but not limited to Excel

1-2 years of combined Human Resource related experience in a full time or Internship capacity required