Swooped · 5 hours ago

HVAC Tech Support

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Speak with homeowners on the phone who have purchased products from an HVAC e-commerce website

Assist them with questions about the products

Troubleshooting remotely to resolve their technical issues

Qualification

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HVAC Technician experienceComputer skillsTyping 40 WPMPositive demeanorHandle multiple duties

Required

5 years experience as an HVAC Technician

Excellent written and verbal communication skills

Demonstrated computer skills with typing at 40 WPM+

Enjoy fast-paced work handling multiple duties simultaneously

Professional, positive demeanor; extroverted, warm, and friendly with customers

Self-starter who is eager and ambitious to put in the effort required to succeed

Strong attention to detail

Able to work with ambiguity well and solve problems while aligning with company values

Able to work as a team when necessary

Has high-speed internet and a stable power supply

Has a quiet office space within their home to work without animals or family members in the same room

Understands that this isn't a flex-time remote position. The role requires that you are at your desk, available and ready for phone calls during scheduled hours

Open to periodic travel for hands-on training and product refurbishment

Rotating schedule with periodic weekend availability required