KnitWell Group · 7 hours ago
IAM Engineer
Pataskala, OH
Full-time
Remote
Mid Level
$85K/yr - $100K/yr
4+ years exp
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Responsibilities
Collaborates with the engineering team on maintenance and everyday functionality of Identity and Access Management, ITSM, Monitoring Tools, and Critical Event Management
Provide front-line advanced technical support for identification, prioritization, and resolution of all responsible applications/processes and manage related ticket queue
Creates and maintains relationships with cross functional partners
Maintain self-service forms in the Service Catalog as needed by working with IT and business partners to gather requirements, make recommendations, and implement changes
Manage user profiles, teams, and roles in ITSM application
Create and modify users, groups and contacts within Active Directory or Entra
Manage AD/Entra accounts and Office 365 mailboxes
Escalate larger issues to Sr/Principal Engineer and/or Manager for assistance working through major issues
Point of escalation for Tools Support team
Participates in projects as required
Qualification
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Required
Bachelor’s degree in computer science, Information Systems, other related field, or equivalent work experience
4+ years of IT work experience, with at least 1 year of experience working with ITSM and/or Identity solutions
Understanding of different authentication methodology (I.E. SSO, local, MFA, etc.)
Understanding of basic IT security policies such as password management, user types, separation of duties, etc.
Basic knowledge of how APIs work
Familiarity with ITIL Framework and understanding of SLA metrics
Basic understanding of network and database fundamentals
Basic knowledge for using PowerShell
Understanding of Azure/Entra Active Directory and how to manage objects
Understanding of various operating system platforms including Windows, UNIX, Linux etc.
Ability to convey complex technical ideas to non-technical people
Ability to work and communicate, in a team environment, using strong communication skills
Ability to analyze and solve problems independently
Ability to interact with all levels of management
Must possess an understanding of the retail industry
Personal qualities include ongoing independence, professionalism, objectivity, a respected internal consultant with a high degree of integrity and respect for maintaining confidentiality
Ability to be proficient at multi-tasking and balancing priorities in a fast-paced and dynamic environment
Preferred
Experience with SQL reporting a plus
Benefits
You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
Support for your individual development plus opportunities for career mobility within our family of brands.
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays
Company
KnitWell Group
As KnitWell Group, iconic brands Ann Taylor, Chico's, Lane Bryant, LOFT, Soma, Talbots, and White House Black Market together generate more approximately $6 billion in sales, making KnitWell one of the largest specialty apparel companies in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jaap van Riel
Chief Technology Officer
Brad Perry
Manager-DC OPERATIONS
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