Fortra · 3 hours ago

IBM i Technical Consultant

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Work & Life Balance

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Responsibilities

Deliver complex software implementation projects from contract acceptance through to Go Live.

Guide customers through best practice processes to help ensure successful adoption of solution.

Work closely with the assigned Project Manager to ensure accurate description of services, including estimate of effort and completion date.

Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customers.

Configure and document software settings and deployment architecture to meet Fortra and customer requirements.

Resolve any identified issues or concerns related to the software implementation.

Document and escalate complex issues to Support.

Train end users, answer software questions, and provide training aids.

Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.

Provide communication of task status to Project Manager through regular status reporting and other presentation vehicles.

Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.

Travel up to and sometimes more than 25% to customer locations.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IBM i AdministrationHigh Availability (HA)Software implementationFortra’s Robot suiteFortra’s MPGCL programmingIBM i Save/RestoreIBM BRMS for iDB2 SQL

Required

2+ years of IBM i Administration experience

2+ years of High Availability (HA) experience

2+ years of experience implementing and supporting software products.

Confident and positive attitude in facing complex organizations and processes.

Strong analytical and problem-solving skills with high attention to detail and quality.

Effective interpersonal and professional communication skills, both verbal and written. Builds strong customer relationships through responsiveness and expertise.

Strong presentation skills. Comfortable leading a small group through discovery workshops and training sessions.

Strong organizational and time management skills.

Ability to effectively handle multiple projects and responsibilities.