NHS Scotland · 4 hours ago

ICT Technical Support Specialist

United States

Full-time

Remote

Mid Level

£49K/yr - £57K/yr

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Responsibilities

Provide assistance and support to the ICT Technical Support Manager, which contributes to the development of future technology solutions and strategies, which enhance and improve operational capability and continuity of NHS 24 services.

Manage suppliers and internal teams to resolve complex technology issues and to provide regular updates and communications to all levels of technical competence across the NHS 24 organisation.

Provide the NHS 24 operation with the relevant in-house technical and engineering skills in relation to all NHS 24 services, applications and infrastructure to ensure timely resolution to any technology related issues or problems.

Provide clarity with concise explanation at an appropriate level of detail in relation to specific elements of the NHS 24 Services & applications to other directorates which helps to promote better understanding of technology related products, services and issues.

Provide subject matter expertise in relation to specific elements of the NHS 24 technology solution to various projects and initiatives across the organisation including change/Technical advisory boards/groups.

Qualification

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Technical SupportContact Centre SolutionsIntelligent NetworksMobile Device ManagementActive DirectoryPC BuildsVulnerability ManagementMS ExchangeMicrosoft 365Engineering DegreeFlexible

Required

Hold a formal qualification in Engineering at Degree Level or equivalent industry experience in technical support.

Have excellent working knowledge providing technical support for Contact Centre solutions, Intelligent Networks, Active Directory, Mobile device management, PC builds, Vulnerability management, MS Exchange & Microsoft 365 products.

Possess extensive experience in a technical role, within a substantial Contact centre environment.

Be highly motivated, flexible and an excellent team player.