Veryon · 3 days ago
Implementation Analyst
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Veryon is a provider of information services and software solutions for the aviation industry. They are looking for motivated Onboarding Analysts to ensure the successful onboarding of new aircraft onto the Veryon Tracking system, engaging with customers and analyzing complex data sets.
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Responsibilities
Be responsible for the successful onboarding of new aircraft onto the Veryon Tracking system using various types of aircraft maintenance compliance documentation.
Customer engagement to verify and/or request additional information as necessary.
Data analysis of extensive, complex data sets.
A thorough review of information to verify the accuracy of records.
Collaboration with multiple departments, primarily Quality Assurance and Client Success.
In your first 30 days, develop a good understanding of Veryon Tracking onboarding process and be familiarized with relevant tooling.
Demo and become a competent user of the Veryon Tracking Enterprise platform.
Begin familiarizing with the onboarding process, terminology, abbreviations, etc.
Successfully onboard six new accounts onto our system.
Onboard new and increasing variety of aircraft types.
Onboard three aircraft/week of varying makes/models and different enrollment types.
Identify discrepancies in the data sets provided against manufacture requirements to bring to customer’s attention.
Utilize and update Salesforce to track the onboarding process for each client and each aircraft.
Gain efficiency and onboard more complex aircraft types.
Expand your knowledge in different enrollment types and their difficulty levels.
Triage and assist with customer issues on the phone to provide satisfaction as well as demonstrate critical thinking abilities through product-mastery.
Gain and grow extensive knowledge of a wide variety of aircraft technical publications and aircraft maintenance requirements.
Qualification
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Required
Proven ability to learn quickly
Extremely deadline driven
Ability to thrive in a fast-paced, high-volume environment
Solutions driven mindset
Strong problem-solving skills
Data analysis abilities
Ability to verify usability and completeness of documentation
Ability to analyze customer maintenance reports
Excellent project and time management skills
Ability to multitask and juggle several tasks and deadlines
Strong organizational planning and execution skills
Ability to maintain own queue
Emotional agility
Ability to work well with a wide variety of personalities and roles
Clear communication skills with customers of various backgrounds
Ability to thrive in a high-volume, demanding environment
Collaborative mindset
Drive to work well with team members from all departments
Comfortable monitoring current processes and utilizing tools
Innovative mindset
Ability to communicate externally and internally to enhance current and future integrations and improvements
Company
Veryon
Veryon is a provider of information services and software solutions for the aviation industry.
Funding
Current Stage
Growth StageRecent News
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