R.O. Writer · 8 hours ago
Implementation and Training Consultant
United States
Full-time
Remote
Entry, Mid Level
$52K/yr - $78K/yr
2+ years exp
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Responsibilities
Own and manage assigned tasks to ensure timely delivery of all projects.
Communicate with key customer personnel to confirm resolution for pending requests.
Manage multiple implementation projects simultaneously
Review customer requirements and ensure alignment with implementation of their new system(s).
Creating, maintaining, and distributing of documentation relating to assigned project deliverables.
Customize and configure new customer systems to meet customer’s requirements.
Provide customer training on product features to help customers get the most out of their investment.
Create and deliver engaging written documents, video tutorials, and/or webinars that improve the learning experience for our customers,
Perform customer upgrades to keep them current on new releases and features made available.
Maintain a clear understanding of training and implementation processes.
Maintain a high level of proficiency in the use and configuration of the R.O. Writer software, including new features as introduced to ensure customers get the full value of the software.
Effectively communicate (verbal and written) with all levels of the organization and outside customers regarding any reported issues.
Comfortable working independently and managing workload with minimal supervision while collaborating with other remote employees.
Identify risks to project delivery timelines and assist team in implementing needed solutions.
Participating in the development and documentation of processes resulting in improved success of overall implementation
Outreach to customers to discuss latest product releases and schedule upgrades as needed.
Perform all other duties as assigned by immediate supervisor.
Qualification
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Required
Previous experience installing and configuring software.
2+ years training customers remotely on newly implemented systems.
Proficiency with internet browsers and MS Office.
Exceptional customer service skills, including the ability to work with users of all skill levels.
Excellent active listening skills, as well as written and verbal communication in English.
Strong analytical and problem-solving skills.
Ability to gather and analyze information to configure software that meets customer requirements.
Anticipate, and recognize problems and opportunities.
Sense of urgency and commitment to excellence in customer service.
Preferred
Experience in automotive shop management systems, is an asset.
Benefits
Medical
Dental
Vision
Basic life insurance
Short/long term disability
401(k) participation (with company match)
Minimum of 10 days of vacation for new employees
Sick time based on state requirements
8 Company-paid holidays
2 personal holidays per year
Company
R.O. Writer
R.O. Writer is Shop Management Solution Software.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-02-18Acquired· undefined
Leadership Team
Bill Knight
Founder
Recent News
Company data provided by crunchbase
