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Company

Accruent · 4 hours ago

Implementation Consultant - ServiceNow

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Analyze current back-office processes and identify opportunities for automation using the ServiceNow platform.

Propose and implement solutions to streamline workflows and improve efficiency while eliminating complexities.

Lead and participate in the design, development, and deployment of ServiceNow applications, modules, and workflows focused on back-office functions (e.g., Customer Care, Finance Operations, Procurement, Service Management, etc.).

Champion industry best practices and processes that scale

Drive modernization efforts by automating legacy systems, integrating ServiceNow with other platforms, and ensuring that back-office functions leverage cutting-edge technology and autopilot.

Work with department leads and other stakeholders to gather requirements, define project goals, and implement ServiceNow solutions that meet the business’s needs.

Provide insights and recommendations to continuously improve operational efficiency, leveraging ServiceNow’s full capabilities with mature processes.

Provide training to users on new processes and tools. Offer ongoing support and troubleshooting as needed.

Ensure all ServiceNow implementations adhere to company governance, security standards, and best practices.

Maintain thorough documentation of workflows, processes, and implementation plans.

Qualification

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ServiceNow ExpertiseBack-Office Operations KnowledgeProcess OptimizationStakeholder ManagementServiceNow CertificationsServiceNow CSMServiceNow ITSMLegal Service DeliveryAIRPA

Required

ServiceNow Expertise: 2+ years of experience working with the ServiceNow platform, particularly in developing and implementing back-office workflow solutions.

Back-Office Operations Knowledge: In-depth understanding of back-office functions and experience automating these processes.

Process Optimization: Strong experience in business process reengineering, including continuous improvement methodologies.

Stakeholder Management: Experience collaborating with business leaders and cross-functional teams to understand requirements and deliver results.

Problem-Solving: Excellent analytical skills with a focus on identifying and resolving complex technical and business issues.

Communication: Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.

Certifications: ServiceNow certifications (Certified Implementation Specialist, Certified System Administrator, or Application Analyst) are highly preferred.

Preferred

Experience with ServiceNow Customer Service Management (CSM), IT Service Management (ITSM), or Legal Service Delivery (LSD).

Previous experience in consulting roles, delivering solutions to a variety of clients.

Familiarity with AI, RPA (Robotic Process Automation), or other advanced technologies to enhance workflow automation.

Company

Accruent

Glassdoor

3.4

Accruent is a global software company that helps organizations transform how they manage their physical resources.

Founded in 1995

Austin, Texas, USA

1001-5000 employees

http://www.accruent.com

H1B Sponsorship

Accruent has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (3)

2021 (1)