200+ applicants

Company

Motive · 1 day ago

Implementation Consultant

United States

Full-time

Remote

Entry, Mid Level

$62K/yr - $95K/yr

2+ years exp

Maximize your interview chances

Computer Software

H1B Sponsor Likely

Insider Connection @Motive

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Define, track and achieve key performance indicators for the onboarding program

Owning the implementation process for assigned accounts which includes: successful onboarding and training of the software to drive adoption by new clients - for both Fleet and Financial Products

Owning the Pro-install Fast Start Packet (FSP) and appropriate follow up with the client and install partner

Operating as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations

Ensure the timely and successful completion of new client onboarding for all assigned accounts

Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule

Setting expectations with clients on deliverables related to their training and Go Live

Hosting virtual or in-person group training sessions for new customers

Effective communication of project status, risks, timelines and requests to our stakeholders

Monitors the impact and value of performance improvement programs, and identifies continuous improvement opportunities

Gathers lessons learned from project delivery and incorporates it into the Project Engagement Model

Support and assist in resolving customer escalations, including participating in customer communication, developing a strategic solution and working collectively with other departments to ensure customer satisfaction

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing experienceProject managementContinuous improvementRelationship building

Benefits

Health, pharmacy, optical and dental care benefits

Paid time off

Sick time off

Short term and long term disability coverage

Life insurance

401k contribution

Company

Motive

Glassdoor

4.0

Motive builds technology to improve the safety, productivity and profitability of businesses that power the physical economy.

Founded in 2013

San Francisco, California, US

1001-5000 employees

http://gomotive.com

H1B Sponsorship

Motive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (11)

2022 (17)