Rippling · 1 day ago

Implementation Manager, Channel

San Francisco, CA

Full-time

Remote

Mid Level

$54K/yr - $84K/yr

3+ years exp

Maximize your interview chances

EmploymentHuman Resources

Insider Connection @Rippling

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives

Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs

Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities

Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success

Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends

Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Implementation experienceCustomer experienceProject managementSaaS experienceHCM experienceIT experienceBenefits administrationPayroll experienceIdentity managementDevice managementRelationship-building skillsCollaboration skills