Spare · 3 days ago

Implementation Manager (Intermediate or Senior)

California, United States

Full-time

Remote

Mid, Senior Level

2+ years exp

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Artificial Intelligence (AI)Mobile Apps

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Responsibilities

Project Ownership: own and manage complex customer onboarding and software implementation projects, ensuring that they’re successfully set up for ongoing success with our products and services post-implementation

Customer Insight: understand the customers' objectives and requirements and translate them into optimal product configurations and user workflows

Cross-team Collaboration: work closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met

Customer Advocacy: identify customer pain points, propose solutions, and advocate for customers with the Product Team.

Relationship Management: build strong, lasting relationships with customers and other key stakeholders from multiple backgrounds

Qualification

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SaaS ImplementationsProject ManagementCustomer SuccessRelationship ManagementTransit KnowledgeStart-up Experience

Required

Previous experience in Project Management or Customer Success, managing multiple complex projects or customers simultaneously (a minimum of 2 years, ideally)

Experience in leading SaaS implementations for enterprise-level customers

Excellent communication skills with a strong ability to build lasting relationships with customers of different backgrounds and technical abilities

You are a driven, self-starter person with a willingness to be adaptable in dynamic, fast-paced settings

Availability to travel within Canada and the USA (2 to 3 weeks per quarter)