TabaPay · 2 days ago

Implementation Manager

United States

Full-time

Remote

Senior Level

$110K/yr - $120K/yr

5+ years exp

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Responsibilities

Own multiple implementation projects simultaneously from contract signature to project completion, including acting as the primary contact for clients during the implementation period

Adhere to the PMO framework and processes to facilitate the creation, communication, and ongoing management of the project plan and related project artifacts

Handle changes in scope and understand the implications of them, communicate to the cross-functional teams, and intensify where vital

Assist in creation the creation of the standardized process to onboard new clients and programs, and strive for continuous process improvement

Work hand in hand with the sales team to assist with pre-sales and scoping discussions

Work closely with the compliance, operations, finance and support teams to discuss and track implementation details and nuances pre- and post-launch

Communicate and report project status to various levels of leadership and stakeholders

Coordinate internal and external resources to ensure a timely and successful launch

Become a specialist in our product, configuration, and internal processes

Identify, manage, and mitigate project risk

Prepare and lead training for new customers and users to ensure a seamless onboarding process with teams across the organization to ensure customer satisfaction

Qualification

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Payments experienceProject managementConnecting with othersDetail-orientedSelf-motivatedPersistentFlexible written communicationPresentation skillsStakeholder managementPlanningOrganizingTime managementInterpersonal skillsChallenging the status quoCuriosity mindsetEarly-stage ProductsMarket KnowledgeCompany Experience