200+ applicants

Company

Titan Cloud Software · 1 week ago

Implementation Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Information TechnologyOil and Gas

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Responsibilities

Manage the end-to-end implementation process, including planning, onboarding, configuration, and delivery for our TrueFill product.

Work closely with clients to understand their goals and existing workflows, designing tailored future-state workflows using Titan Cloud's software.

Serve as a subject matter expert in fuel logistics and compliance, ensuring that our clients fully leverage our platform.

Participate in cross-training on compliance to enhance subject matter expertise and ensure a well-rounded understanding of Titan Cloud's products and services.

Conduct user training sessions, ensuring customers can effectively utilize the software and tools.

Collaborate with cross-functional teams, including engineering, product management, and customer support, to deliver a seamless implementation experience.

Maintain and develop technical documentation to support internal teams and clients.

Manage multiple projects concurrently, ensuring deadlines are met while prioritizing client needs.

Ensure customer satisfaction by driving measurable success metrics, including "time to value" and customer feedback scores.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS implementationFuel logisticsProject managementCompliance expertiseEnterprise software solutionsProcess improvementFlexibility in learningTechnical documentationCross-functional collaboration

Required

3+ years of experience in SaaS implementation, consulting, or client success roles, with a strong preference for experience in fuel logistics, compliance, or related industries

Experience managing multiple projects simultaneously with strong attention to detail

Demonstrated success in consulting clients and implementing enterprise software solutions, ideally in the fuel industry

Ability to work in a hands-on capacity, while also thinking strategically about process improvement (70% hands-on, 30% strategy)

Strong project management skills, with experience in gathering functional requirements and defining project timelines

Excellent communication skills, capable of engaging with executives at Fortune 500 companies as well as day-to-day operations managers

Flexibility and openness to learning new tools and technologies in a dynamic environment

Willingness to travel up to 25% of the time

Preferred

Bachelor's degree or higher

Benefits

Medical Insurance (including HSA/FSA accounts)

Dental Insurance

Group Term Life Insurance

Vision Insurance

Disability Insurance

Maternity/Paternity Leave

401(k)

Additional & Voluntary Benefits (such as Auto Insurance / Home Insurance / Renters Insurance / Pet Insurance / Legal Service Plans / Supplemental AD&D / Commuter Benefits / Personal Excess Liability / Identity Theft Protection / Accident / Critical Illness / Hospital Indemnity)